Refund policy

Carvuno Return & Refund Policy

We want customers to purchase with confidence. Products purchased through Carvuno may be eligible for return within 7 days of delivery, provided the item is unused, uninstalled, in its original condition, and in its original packaging.

Damaged, defective, incorrect or incompatible products

If you receive a product that is damaged, defective, incomplete, different from its description, or confirmed to be incompatible with the vehicle specified in the order, please contact Carvuno as soon as possible after delivery.

We may request photographs, videos, order details or other information to verify the issue.

Where applicable, the customer may receive a replacement, exchange or refund.

Items that generally cannot be returned

• Products that have been installed, used, modified or damaged after delivery
• Electrical or electronic products after installation, unless defective
• Custom-made or specially ordered products
• Opened consumable or car-care products where return would not be appropriate for health or safety reasons
• Products damaged through incorrect installation, misuse or normal wear

Vehicle compatibility

Customers should provide accurate vehicle information when purchasing, including make, model and year. Where Carvuno or the seller confirms compatibility based on the vehicle information supplied and the product is nevertheless incompatible, please contact us so the issue can be reviewed.

Refunds

Once an approved return is received and inspected, the customer will be notified of the outcome. Approved refunds will be processed using the original payment method where possible. Cash-on-delivery orders may require an alternative refund method.

Original delivery charges may not be refundable unless the return results from a defective, damaged, incorrect or misdescribed product.

Marketplace sellers

Products on Carvuno may be supplied by approved third-party automotive shops. Some sellers may offer additional warranty or return rights. Any additional terms will be shown on the relevant product or seller information where applicable.

UAE consumer rights

Nothing in this policy limits any mandatory rights available to consumers under applicable UAE law.

That last clause is important because UAE consumer-protection and e-commerce legislation provides specific rights where goods are defective, damaged, incomplete, misdescribed, delivered too late to be useful, or otherwise breach the agreed terms.